Orders and payments: from account setup to ticket delivery

Prepare payment instructions, check order balances and resolve contact errors or undelivered tickets.

Prepare the receiving account before opening sales. For each order, distinguish creation, payment and message delivery. Cancelling an order does not itself refund a payment.

Guides in this area

How to manage orders and ticket deliveryFind orders, verify payment and email delivery, fix contact details and resend the appropriate current message.Match a bank payment with an incorrect referenceFind a transfer with an incorrect or missing reference, link it to the right order and verify payment. Requires bank administration and order editing permissions.

Related areas

• Event setup
• Edit an existing event
• Tickets and seating
• Bank accounts and payments
• Website integration
• Visitor check-in
• Troubleshooting