Help and troubleshooting for ticket sales

Find the right steps when a form looks wrong, a payment is not matched or a buyer has not received their ticket email.

Start with the affected area: website display, payment state or delivery. Use the relevant task guide, and prepare the public URL and reproduction steps when contacting support.

Guides in this area

When your embedded form does not look rightCheck the public URL, HTML code, automatic height and website cache before contacting support.

Related areas

• Event setup
• Edit an existing event
• Tickets and seating
• Bank accounts and payments
• Website integration
• Order management
• Visitor check-in